Sales Support Professional Europe H/F - CEVA LOGISTICS
Sales Support Professional Europe H/F
CEVA LOGISTICS · Roissy-en-France - 95 · CDI
Les missions du poste
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us?
Job purpose
As Sales Support, Aerospace, you will prepare competitive multimodal transport quotations for customers in the aerospace sector. Working closely with Sales, Operations, suppliers and the international network, you will identify suitable transport solutions across Air, Sea, Road and Rail while considering customer requirements and aerospace-specific constraints.
You will also monitor commercial proposals, support tender activities and analyse sales performance to help improve conversion rates, service quality and commercial decision-making.Key accountabilities
In this role, you will:
* Prepare accurate and competitive customer quotations using the designated pricing tools.
* Identify suitable service providers and negotiate purchasing conditions with airlines, carriers, packaging providers and other suppliers.
* Determine appropriate margins based on the customer profile and proposed transport solution.
* Submit commercial offers and follow up with customers on outstanding proposals.
* Respond to customer enquiries, gather feedback on the company's competitive position and revise quotations where necessary.
* Transfer confirmed orders and customer instructions to Operations and the relevant network teams, ensuring that shipments are properly taken into account.
* Escalate operational issues, service disruptions and significant traffic variations to the Sales Representative or Department Manager.
* Extract, clean and analyse quotation and sales data, including the conversion rate of commercial offers.
* Prepare clear management presentations using Excel pivot tables and PowerPoint.
* Support Sales teams with tenders, including purchasing-data consolidation, solution development and the identification of cost-saving opportunities.
* Assist with the implementation of successfully awarded tenders.
* Identify inefficiencies, recurring issues and opportunities to standardise or improve processes.
* Help ensure that agreed improvements are implemented, used and sustained.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us?
Job purpose
As Sales Support, Aerospace, you will prepare competitive multimodal transport quotations for customers in the aerospace sector. Working closely with Sales, Operations, suppliers and the international network, you will identify suitable transport solutions across Air, Sea, Road and Rail while considering customer requirements and aerospace-specific constraints.
You will also monitor commercial proposals, support tender activities and analyse sales performance to help improve conversion rates, service quality and commercial decision-making.Key accountabilities
In this role, you will:
* Prepare accurate and competitive customer quotations using the designated pricing tools.
* Identify suitable service providers and negotiate purchasing conditions with airlines, carriers, packaging providers and other suppliers.
* Determine appropriate margins based on the customer profile and proposed transport solution.
* Submit commercial offers and follow up with customers on outstanding proposals.
* Respond to customer enquiries, gather feedback on the company's competitive position and revise quotations where necessary.
* Transfer confirmed orders and customer instructions to Operations and the relevant network teams, ensuring that shipments are properly taken into account.
* Escalate operational issues, service disruptions and significant traffic variations to the Sales Representative or Department Manager.
* Extract, clean and analyse quotation and sales data, including the conversion rate of commercial offers.
* Prepare clear management presentations using Excel pivot tables and PowerPoint.
* Support Sales teams with tenders, including purchasing-data consolidation, solution development and the identification of cost-saving opportunities.
* Assist with the implementation of successfully awarded tenders.
* Identify inefficiencies, recurring issues and opportunities to standardise or improve processes.
* Help ensure that agreed improvements are implemented, used and sustained.
Le profil recherché
Required competencies
Knowledge and experience
* Good understanding of international freight forwarding and multimodal transport.
* Knowledge of transport terminology, carriers, procedures and the international supply chain.
* Understanding of the basic principles of local and international transport regulations.
* Experience in preparing transport quotations or commercial offers is an advantage.
* Strong analytical and numerical skills, with the ability to interpret commercial performance data.
* Advanced Excel skills, including experience with pivot tables.
* Good working knowledge of Word, PowerPoint and other standard digital workplace tools.
Languages
* Good written and spoken French and English.
Professional capabilities
* Customer-focused, with the ability to understand requirements and explain available solutions clearly.
* Commercially aware, with attention to pricing, margins, competitiveness and cost-saving opportunities.
* Accurate and detail-oriented, particularly when preparing quotations and analysing data.
* Able to work effectively with Sales, Operations, suppliers and international network teams.
* Strong teamwork and cross-functional collaboration skills.
* Proactive in following up proposals and resolving issues.
* Able to identify improvement opportunities and contribute to continuous improvement.
* Well organised, with the ability to manage several quotations, requests and priorities simultaneously.
Knowledge and experience
* Good understanding of international freight forwarding and multimodal transport.
* Knowledge of transport terminology, carriers, procedures and the international supply chain.
* Understanding of the basic principles of local and international transport regulations.
* Experience in preparing transport quotations or commercial offers is an advantage.
* Strong analytical and numerical skills, with the ability to interpret commercial performance data.
* Advanced Excel skills, including experience with pivot tables.
* Good working knowledge of Word, PowerPoint and other standard digital workplace tools.
Languages
* Good written and spoken French and English.
Professional capabilities
* Customer-focused, with the ability to understand requirements and explain available solutions clearly.
* Commercially aware, with attention to pricing, margins, competitiveness and cost-saving opportunities.
* Accurate and detail-oriented, particularly when preparing quotations and analysing data.
* Able to work effectively with Sales, Operations, suppliers and international network teams.
* Strong teamwork and cross-functional collaboration skills.
* Proactive in following up proposals and resolving issues.
* Able to identify improvement opportunities and contribute to continuous improvement.
* Well organised, with the ability to manage several quotations, requests and priorities simultaneously.
